1. Introduction
This Service Policy outlines how OneNest provides its laundry services. By booking a service through the OneNest mobile application, you agree to the terms described in this policy.
2. Booking
- All service bookings must be made through the OneNest mobile application.
- The OneNest website is for informational purposes only and does not accept service bookings.
- Customers must provide accurate pickup and delivery information.
3. Pickup Service
- Our delivery partner will collect your laundry from the address provided during booking.
- Please ensure your garments are ready for pickup at the scheduled time.
- If no one is available during the scheduled pickup, the pickup may need to be rescheduled.
4. Inspection & Processing
- All garments are inspected after pickup.
- Garments are sorted based on fabric type, color, and cleaning requirements.
- Special care instructions provided by the customer will be followed whenever possible.
- OneNest reserves the right to decline cleaning items that may be unsafe or unsuitable for processing.
5. Pricing
- Final pricing is determined after the garments have been inspected.
- Charges are based on garment type, fabric, cleaning method, ironing requirements, stain treatment, and any additional services requested.
- Customers will be informed of the final amount before delivery.
6. Delivery
- Cleaned garments will be delivered to the address provided during booking.
- Delivery times are estimates and may vary depending on operational requirements, weather, traffic, or other unforeseen circumstances.
- Customers should ensure someone is available to receive the order.
7. Payment
- Payment is collected by the OneNest delivery agent at the time of delivery.
- Customers must complete the payment before receiving their order.
- Accepted payment methods may include Cash, UPI, or other payment options supported by OneNest.
8. Customer Responsibilities
Customers are responsible for:
- Removing cash, jewellery, documents, keys, electronic devices, and other valuables from garment pockets before pickup.
- Informing OneNest of any delicate fabrics, existing damage, or special care instructions.
- Verifying the delivered garments at the time of delivery and reporting any issues promptly.
9. Delicate & Special Care Items
While we take reasonable care when handling all garments, some fabrics and materials require special treatment. Cleaning results may vary depending on the condition, age, and manufacturer recommendations of the garment.
10. Lost or Damaged Items
If you believe an item has been lost or damaged during our service, please notify us within 48 hours of delivery. We will investigate the matter and take appropriate action in accordance with our company policies and applicable law.
11. Service Availability
Our laundry services are currently available only in selected service areas. We may expand, modify, or suspend services without prior notice.
12. Future Services
OneNest plans to introduce additional services in the future, including:
- Men's Dress Rental
- Food Delivery
- Fruits & Vegetables Delivery
- Stationery Delivery
These services will be governed by their own policies when they become available.
13. Policy Updates
OneNest reserves the right to update or modify this Service Policy at any time. The latest version will always be available on our website and mobile application.
14. Contact Us
If you have any questions about this Service Policy or our services, please contact our customer support team using the contact details provided on our website or within the OneNest mobile application.