Welcome to OneNest. These Terms & Conditions govern your use of the OneNest website, mobile application, and laundry services. By accessing our website or using our mobile application, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
1. About OneNest
OneNest is a doorstep laundry service platform offering professional laundry pickup and delivery. Customers can schedule laundry services through the OneNest mobile application. Additional services such as men's dress rental, food delivery, fruits & vegetables delivery, and stationery delivery may be introduced in the future.
2. Service Availability
Our services are available only in selected locations. Service availability may vary depending on operational coverage. OneNest reserves the right to modify, expand, suspend, or discontinue services in any area without prior notice.
3. Bookings
- All laundry bookings must be placed through the OneNest mobile application.
- The OneNest website is for informational purposes only and does not accept service bookings.
- Customers are responsible for providing accurate pickup and delivery addresses, contact details, and preferred pickup schedules.
- Orders may be accepted or declined based on service availability.
4. Pickup & Delivery
- Pickup and delivery are provided within our designated service areas.
- Customers should ensure that someone is available during the scheduled pickup and delivery times.
- Delivery times are estimates and may vary due to weather conditions, traffic, public holidays, operational requirements, or other unforeseen circumstances.
- OneNest is not responsible for delays caused by circumstances beyond its reasonable control.
5. Pricing
- The final service charges are determined after the garments have been received, inspected, and processed by our team.
- Pricing depends on factors such as garment type, fabric, quantity, cleaning method, stain treatment, ironing requirements, and any additional services requested.
- Customers will be informed of the final amount before delivery.
- OneNest reserves the right to revise its pricing structure at any time without prior notice.
6. Payments
- Payment is collected by the OneNest delivery agent at the time of order delivery.
- Customers are requested to complete the payment before receiving their order.
- Accepted payment methods may include cash, UPI, or other supported payment options as communicated by the delivery agent.
- A payment confirmation or invoice will be provided after successful payment.
7. Customer Responsibilities
Customers agree to:
- Provide accurate personal information and contact details.
- Remove cash, jewellery, documents, electronic devices, or other valuables from garment pockets before pickup.
- Inform OneNest of delicate fabrics, existing damage, colour bleeding risks, or special care instructions.
- Check garments at the time of delivery and report any concerns promptly.
8. Garment Care
OneNest uses professional cleaning methods and reasonable care while handling customer garments. However:
- Results may vary depending on fabric condition, age, previous treatments, and stain type.
- Certain stains, discoloration, shrinkage, or wear caused by normal fabric conditions may not be completely removable.
- Customers are encouraged to inform us of any special care requirements before processing.
9. Lost or Damaged Items
We take every reasonable precaution to handle garments safely.
If a garment is believed to be lost or damaged due to our negligence:
- The customer must notify OneNest within 48 hours of delivery.
- Each claim will be investigated individually.
- Any compensation, if applicable, will be determined in accordance with our internal policies and applicable laws.
OneNest shall not be responsible for damage resulting from:
- Pre-existing defects
- Weak or worn fabrics
- Manufacturer defects
- Normal wear and tear
- Items left inside garment pockets
10. Order Cancellation
- Orders may be cancelled before pickup by contacting customer support or through the OneNest mobile application, where available.
- Orders cancelled after pickup has been completed may be subject to applicable service charges.
11. Refusal of Service
OneNest reserves the right to refuse or cancel any order if:
- Incorrect or incomplete information is provided.
- The garments pose health or safety risks.
- The customer violates these Terms & Conditions.
- The requested service cannot reasonably be completed.
12. Intellectual Property
All content available on the OneNest website and mobile application, including logos, trademarks, graphics, text, icons, images, software, and design elements, is the property of OneNest or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
13. Limitation of Liability
To the maximum extent permitted by applicable law, OneNest shall not be liable for:
- Indirect or consequential damages.
- Delays caused by weather, traffic, strikes, natural disasters, government actions, or other events beyond our reasonable control.
- Damage arising from customer negligence or failure to disclose special garment care requirements.
14. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.
15. Changes to These Terms
OneNest may update these Terms & Conditions from time to time. Any changes become effective immediately upon publication on the website or mobile application. Continued use of our services after such updates constitutes acceptance of the revised terms.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in the location where OneNest operates.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on our website or through the OneNest mobile application.